Refund Policy

Digital goods — general rule

Our products are instant-download digital goods. Once a download link has been issued, sales are final — we can't take back files that are already in your hands. Please read each product page (stack, format, included features) carefully before buying.

When we do refund

• Defective product — the files are corrupted, incomplete, or materially different from what the listing described.
• Billing errors — duplicate charges or a charge for an order you never placed.
• Failed delivery — you paid but never received a working download link, and we can't fix delivery within 48 hours.

How to request

Email support@kodelab.com within 14 days of purchase with your order reference (KL-…) and a short description of the issue. We review requests within 2 business days and, where possible, will first try to fix the problem — a repaired file, a re-issued link, or a version update — before refunding.

Processing

Approved refunds go back to the original payment method via Whop. Depending on your bank, funds typically appear within 5–10 business days.

Chargebacks

Please contact us first — most issues are resolved faster by email than by dispute. Fraudulent chargebacks may result in license revocation and declined future orders.